Frequently asked questions

Three things are enough: an identity document (passport for foreign visitors, national ID for Moroccan residents), a driving licence held for at least 2 years, and — only if you choose the deposit option — a means of payment for it; with the full coverage insurance at €4/day, no deposit is required at all. A European licence is accepted as is for a tourist stay, no international permit needed. If your licence uses a non-Latin alphabet, an international permit is recommended. The main driver must show original documents at pickup; a photo or a copy is not enough. A second driver can be added to the contract free of charge, under the same licence conditions.

You choose between two options at pickup. The first: no deposit at all, thanks to the full coverage insurance at €4 per day — nothing is blocked on your card and nothing left in cash. The second: the classic option with a deposit, the amount depending on the category — around 3,000 MAD for a city car or saloon, 5,000 MAD for an SUV or 7-seater, and up to 8,000 MAD for a premium vehicle like the Touareg. It can be left by bank card or in cash and, if the vehicle comes back in its original condition, it is released in full 24 hours after return. The inspection report signed at pickup, backed by photos, is the reference in both cases: take five minutes to do it properly.

Yes, on every rental, without exception. You can drive Agadir to Marrakech, push on to Essaouira and come back down the coast without watching the odometer: no daily cap, no per-kilometre charge. It is worth checking this with any rental company in Morocco, because some low headline prices hide a 200 km per day limit in the small print, with every extra kilometre billed. Distances add up fast here: the Agadir-Essaouira round trip is already over 350 km. At tripn'Go, the price shown at booking is the final price, unlimited mileage included.

Yes, it is actually our most popular pickup point. A team member waits for you in the arrivals hall of Agadir Al Massira airport with a sign bearing your name and the contract ready to sign. The service runs 7 days a week, from 6 am to 11 pm, for all scheduled and charter flights. We track your flight number in real time: if the plane lands late, we wait at no extra cost. Allow about fifteen minutes between customs and the road. Delivery to your hotel in Agadir, Taghazout or Tamraght is also available.

Yes. Cancellation is free up to 48 hours before pickup time, no reason required. After that, one rental night is retained and the rest is returned. Since no prepayment is taken at booking, cancelling in time costs you nothing at all. To change dates, pickup location or vehicle model, a WhatsApp message to +212 660 191 677 is enough: we adjust the booking according to availability, with no amendment fee.

21 years old, with a driving licence held for at least 2 years. Both conditions must be met: a 24-year-old driver with a one-year-old licence cannot rent. For premium vehicles like the Volkswagen Touareg, the minimum age rises to 25. There is no maximum age, and no young driver surcharge between 21 and 25 on standard categories: the displayed price stays the same. The free second driver must meet the same age and licence conditions.

Yes. At tripn'Go a credit card is not required: you pay for the rental at pickup, in cash or by card, and if you choose the deposit option, the deposit can also be left in cash — with the full coverage insurance at €4/day there is simply no deposit to leave. This is a real difference from the big international brands at the airport, which almost all require a credit card in the main driver's name with enough limit to block the deposit. If you travel with a simple debit card or no card at all, mention it at booking so everything is ready when you arrive.

Every rental includes the mandatory third-party liability insurance, which covers damage caused to others, plus 24/7 roadside assistance everywhere in Morocco. For complete peace of mind, the full coverage insurance at €4 per day removes both the deposit and the excess: nothing to block at pickup, nothing to pay if you cause damage. If you prefer the classic option with a deposit, an excess capped at the deposit amount for your category remains payable if you cause damage. You choose between the two at pickup. One piece of advice that applies everywhere: check what is included before signing, and be wary of rock-bottom offers where a surprise mandatory insurance appears at the counter.

Yes, one-way rentals are possible between our service points: Agadir airport and city centre, Taghazout, Tamraght, Marrakech airport and Essaouira airport. It is handy for a one-direction road trip, for example landing in Marrakech, driving down via Essaouira and the coast, then returning the car in Agadir. A one-way fee may apply depending on the distance between the two locations; the exact amount is confirmed at booking, before any commitment. Just state your desired return location in the form or by WhatsApp.

The rule is simple and honest: you leave with a fuel level recorded together on the inspection report, and you return the vehicle at the same level. Most of the time that means full at pickup, full at return. No non-refundable prepaid fuel packages, a common practice elsewhere that makes you pay for a full tank even if you bring it back three-quarters full. Petrol stations are plentiful on Morocco's main roads and fuel is cheaper than in Europe; expect around 13 to 15 MAD per litre depending on the period.

First reflex: get to safety, then call us on +212 660 191 677. The included roadside assistance works around the clock across the country. In case of breakdown we arrange recovery and, if needed, a replacement vehicle. In case of an accident with a third party, fill in the friendly accident report (a copy is in the glovebox) and photograph the scene. If someone is injured or the other driver disagrees, call the gendarmerie on 177 outside towns or the police on 19 in town: their report makes the insurance process much easier.

Yes. We deliver the vehicle to your hotel, riad or holiday rental in Agadir, Taghazout and Tamraght, with the inspection done on the spot at the agreed time. It is the favourite option of travellers staying in Taghazout or Tamraght who do not need a car straight from the airport: enjoy a few days on foot, then the car arrives when you actually need it. The return can also happen at the hotel. Give the exact address at booking; the delivery slot is confirmed by WhatsApp the day before.

No, and that is deliberate: online booking requires no prepayment and no card imprint. You pay the full rental at pickup, in cash or by card, once the contract is signed and the inspection done together. That means zero risk at booking: if your trip is cancelled more than 48 hours ahead, you simply have not spent anything. Booking takes two minutes online and confirmation arrives immediately by email and WhatsApp.

No, the second driver is free on all our rentals. They just need to show their documents at pickup: a licence held for at least 2 years and an identity document, with the same age conditions as the main driver (21, or 25 for premium). They are added to the contract in a minute. On long Moroccan drives, Agadir to Marrakech or the run up to Essaouira, being able to swap behind the wheel makes a real difference. One rule: anyone who drives must be on the contract, otherwise the insurance does not cover them.

Yes, on request at booking. Rear-facing baby seats, child seats and boosters are available by age, subject to stock: tell us the child's age and weight in the form or by WhatsApp and we fit the seat before handover. Moroccan law, like European law, requires a suitable restraint for young children. Our family vehicles, starting with the 7-seat Dacia Jogger, have Isofix anchor points.